Retail SaaS

How a Retail Supply Chain SaaS Partnered with Outcurve to Build Sales Pipeline in New Geo-Markets

Client Overview

The client is a leading retail distribution management software (DMS) with presence in 30+ countries across America, Africa, South East Asia and Australia.

It helps large FMCG / CPG companies like Unilever, Coca Cola, Loreal, Kraft Heinz, Beiersdorf (Nivea) etc. automate product distribution, trade promotions and sales force operations.

Challenge

The client already had an impressive list of logos as their customers.

However, it wanted to expand to new geo-markets and industry verticals.

It had four key objectives:

  • Identify right target accounts
  • Build reputation & mind-share
  • Generate demand and build pipeline
  • Influence buyer group to accelerate deal conversations

However, much of its go-to-market (GTM) has been direct sales and relationship led.

Recognizing this, the leadership team - CEO and CMO, wanted to unify sales and marketing efforts, to drive high precision engagements — targeted at high value accounts in new markets.

Solution

The client partnered with Outcurve due to its experience of running Account-based Go to Market (Account based GTM) in different geo-markets such as - US, SEA, South Asia, AUS-NZ, Africa, Middle East etc.

Outcurve worked with the client's sales and marketing team to build opportunity pipeline in three geo-markets - SEA, Africa and South Asia, using Account-based methodology.

This involved:

  • Building initial target list of high value qualified accounts across three geo-markets - SEA, Africa and South Asia.
  • Setting up an end-to-end account planning system - account prioritization, clustering, and value prop messaging.
  • Preparing geo-market / vertical specific content kit for account-based campaigns.
  • Outlining Account-based Marketing and sales engagement strategy for different account clusters.
  • Setting up ABM tech stack including - B2B intent data platform, IP look-up, Ad serving, CMS, Email/ Linkedin etc.
  • Crafting multi-level Account-based Personalization: Vertical based, Role based (CXO, Business Heads, IT) and Company based.
  • Executing an integrated campaign across email, Linkedin, content, ads to provide a consistent experience to decision makers.

In other words, Outcurve not only helped the client design an Account-based Marketing and sales engagement strategy but also built ABM readiness to kick-off hyper-targeted Account-based campaigns within the first two quarters itself.

Impact

The client was able to identify target accounts in new geo-markets, while generating over 15 sales qualified opportunities within 8 weeks of ABM campaign roll-out.

In addition, they built readiness in deploying ABM framework, tech stack, Account personalization and integrated ABM campaign — needed to execute unified  sales & marketing GTM motions.